We understand plans can change, and we truly appreciate you reaching out. Our goal is to get your order to you as quickly and reliably as possible, while still being here to help if something isn’t quite right.
Can I cancel or change my order after placing it?
Once an order is placed, it immediately enters our processing and fulfillment system, so we’re not able to cancel or modify it at that point. This helps us ship orders as quickly and efficiently as possible for all members.
Why can’t changes be made once I place my order?
To minimize delays and ensure fast delivery, our system begins picking, packing, and routing your order right away. Because of this rapid workflow, we can’t pull orders back for edits or cancellations once they’ve started processing.
What are my options if I made a mistake or need help?
We’re here to support you. Please reach out to our Member Experience team so we can review your specific situation and explore any additional options that may be available.
Does this apply even if my order hasn’t shipped yet?
Yes. Even if tracking hasn’t updated, the order is typically already moving through processing and fulfillment, which prevents cancellations or changes. Our Member Experience team can still take a look and advise on next best steps.
How do I contact Member Experience?
Get in touch with our Member Experience team at family@trulyfreehome.com, and include your order number and any details about the change you’re hoping to make. We’ll do our best to help and share any available options.