You can end future shipments and billing anytime using your Member Portal. This guide walks you through how to cancel on your own, plus helpful alternatives if you just need more time between boxes.
Before You Start
- Log in to your account at https://trulyfreehome.com/login.
- Only active subscribers can access the Member Portal; non‑members and one‑time purchasers won’t be able to sign in.
What Canceling Does
- Stops all future billing and shipments once the cancellation flow is completed (you’ll see a completion state in the portal).
- Does not retroactively cancel orders that are already processing or shipped; for in‑flight orders, contact us for help and options.
- Removes access to the Member Portal after cancellation. To manage future orders in the portal again, you’ll need an active subscription (start a new one by choosing “Subscribe & Save” on any product page).
Step‑By‑Step: Cancel Your Subscription
- Log In
- Go to https://trulyfreehome.com/login and sign in with your email and password.
- Open Your Subscription
- From your dashboard, click “View Order” on your active subscription box.
- Start Cancellation
- Click “Cancel subscription” in your subscription controls to begin the cancellation flow.
- Follow the Cancellation Flow
- The portal may present options like skip, change date, or adjust your frequency, followed by short steps that ask you to confirm and optionally share a reason before completing cancellation. Continue through the prompts until you reach the completed state.
- Verify Completion
- When your cancellation is complete, you’ll see a confirmation in the flow (tracked as “complete” in the portal). Future scheduled orders will be removed.
Alternatives To Canceling
If you only need to slow down or skip a box, these options keep your discounts and portal access:
- Change your next order date (you can move it out—up to 1 year).
- Update your delivery frequency (15, 30, 45, or 60 days).
- Skip your next order and keep your schedule moving accordingly.
- Remove items you don’t need right now; there’s no minimum item requirement.
FAQs
- Will I be charged again after canceling?
No. Canceled subscribers are no longer scheduled for future billing or shipments. Charges stop when cancellation is completed in the portal.
- Can I “pause” instead?
There isn’t a dedicated “pause” toggle, but you can move your next date out (up to 12 months) or skip your upcoming order to hold shipments without canceling.
- I canceled—why can’t I log in?
Portal access is for active subscribers only. After canceling, you’ll lose portal access. To regain access, start a new subscription from any product page by selecting “Subscribe & Save.”
- What if an order is already processing?
Once an order is processing or shipped, we may not be able to stop it. Please contact us, and we’ll help with options for that order and adjust your next ship date as needed.
Troubleshooting
- If a button (like the date “pencil” icon) isn’t responding, log out, clear your browser cache/cookies, and log back in; this often resolves portal display issues.
- If you can’t access the portal, confirm you have an active subscription tied to your email address.
Need More Help?
- Email: family@trulyfreehome.com
- Phone: 231‑944‑1716 (Mon–Fri, 9 AM–9 PM ET).
We’re here to help you find the best option for your home—whether that’s canceling, skipping, or simply spacing out your deliveries.